Human Resources Manager, Shared Services

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

Lifestance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Role Overview

The HR Manager is a key partner to business leaders across the Shared Services organizations providing proactive guidance, insight, and HR expertise to align talent strategies with LifeStance Health’s mission and operational goals. In partnership with Shared Services leadership, the HR Manager develops and delivers a functional people strategy that ensures the business is designed for sustained high performance; attracts, develops and retains the talent necessary for success today and into the future.

Compensation: $87,500 - $115,000/annually, plus annual bonus potential

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Key Responsibilities

• Leads change management and communication efforts on Shared Services initiatives by creating awareness, understanding, buy-in, and ownership for change.
• Coaches business leadership on salary, bonus, merit and reward recommendations.
• Acts as a resource to business leadership regarding compensation and benefit issues.
• Advises leadership on goal setting and the performance review process, providing instruction on timelines and processes
• Provides guidance to leadership on performance evaluations and effective communication and coaching to employee-owners.
• Partners with Talent Acquisition to support recruiting, interviewing, and selection for exempt and non-exempt positions within Shared Services
• Partners with the Onboarding team to ensure effective Shared Services onboarding experience.
• Supports performance management process to ensure continuous improvement and the implementation of best practices.
• Assesses training needs within Shared Services and partners with Learning & Development to recommend and deliver targeted solutions
• Partners with leadership to develop a culture that is reflective of LifeStance values focused on employee ownership, integrity, customer satisfaction, and community involvement.
• Partners with Shared Services leadership to gain an understanding of employee engagement and implement action plans to drive retention of talent and a culture of high performance.
• Works with leadership team to identify effective ways to recognize employees for the outstanding work they do each day.
• Designs strategies to improve overall morale and engagement while measuring and assessing progress.
• Acts as an advocate of the Company by reinforcing the culture, values and mission.
• Ensures inclusion and an open/equitable work environment for all employees related to programs, policies and procedures.
• Oversees employee relations issues and investigations.
• Partners with leadership on performance management coaching and issue resolution.
• Ensures investigations of unfair treatment/discrimination charges, harassment complaints, wrongful terminations, wage/hour issues and other potential legal matters are resolved and organizational learning is captured.
• Monitors and analyzes retention and other HR metrics and develop appropriate action plans to address identified needs.
• Ensures implementation and monitors compliance of existing company policies and programs such as postings, orientation, retention, exit interviews, substance abuse testing and revisions to handbooks/manuals and orientation materials.
• Ensures compliance with all federal, state, and local laws, as well as all Company policies and procedures.
• Assists in the coordination of updates to handbook and procedures manual needed.
• Collaborates with HR Centers of Excellence (Compensation, Benefits, Talent Acquisition, Learning & Development) to align enterprise programs with the needs of corporate services employees
• Perform other duties as assigned by supervisor or designate.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of progressive HR experience including human resources business partner or generalist experience supporting exempt and non-exempt populations
• HR certification (PHR, SHRM-CP, or above) preferred
• Experience supporting a Shared Services / high volume environment highly preferred
• Strong project management and implementation skills
• Proficiency with HR systems (HRIS, ATS, Payroll) and ability to leverage technology and data for decision-making
• Experience serving as a trusted advisor and thought partner to business leaders on organizational design, talent planning, employee engagement, and workforce effectiveness preferred.
• Experience supporting Shared Services leadership teams in a multi-site or matrixed environment strongly preferred
• Excellent written and verbal communication skills and ability to handle sensitive and confidential information
• Self-starter with the ability to work both independently and on a team
• Ability to dig in and take ownership of responsibilities
• Ability to work in fast paced environment and meet critical deadlines
• Ability to work independently and maintain open communication with coworkers
• Highly organized with strong attention to detail and accuracy
• Some flexible regarding peak-time work requirements
• A commitment to excellence and the ability to communicate to individuals at all levels and roles
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
• LifeStance Health is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.