Bilingual Systems Administrator - IT ServiceDesk

We are looking for a strong candidate to join our internal IT help desk team. As a valued member of the team, successful candidate will help Scoular’s employees solve information technology issues that they may face while executing Scoular business processes. This resource will exhibit excellent problem-solving skills and come up with innovative solutions. A strong candidate is one who can dig deep and identify root cause for a problem, expertly debug issues and come up with long lasting solutions.

Job Responsibilities:

• Provide first-level technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Diagnose and resolve technical problems promptly; perform hardware upgrades and repairs.
• Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), including user accounts, licenses, and permissions.
• Maintain accurate records of support requests and solutions.
• Collaborate with IT team on complex issues and projects.
• Ensure SLA compliance and follow up on resolutions.
• Recommend system and process improvements for efficiency.

Qualifications

• BSc/BA in IT, Computer Science, or relevant field
• Preferred: CompTIA A+ or Microsoft Technology Associate (MTA).
• Minimum of 3 years in IT Help Desk, Desktop Support, or a similar technical role.
• Experience administering Microsoft 365 and Azure environments
• Bilingual Proficiency - Fluent in both English and Spanish. Exceptional verbal and written communication skills in both languages.
• Valid passport required for travel.
• Ability to travel 10–25% of the time as part of job responsibilities.
• Customer Service & Communication: Strong verbal and written communication skills with a customer-focused approach and sense of urgency.
• Technical Expertise: Proficient in troubleshooting hardware/software issues and knowledgeable about operating systems.
• ServiceNow Proficiency: Skilled in using ServiceNow for incident management and asset tracking throughout the IT lifecycle.
• Analytical & Problem-Solving: Strong ability to analyze issues and develop effective solutions.
• Adaptability: Willingness to learn and embrace new technologies and evolving IT practices.
• Attention to Detail: High accuracy in technical tasks and documentation.
• Collaboration: Team-oriented with creativity and cooperative mindset