Manager - Marketing Operations

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

 Inviting applications for the role of Manager - Marketing Operations 
 
As a Marketing Operations Manager, you will be responsible for ensuring the operational rigour of the function, acting as a single point of contract between various stakeholders within Genpact and externally. This will involve managing stakeholders including Marketing teams, Finance, Sourcing, Planning teams, Sales and external vendors.  

Your remit will have you  driving the budgeting management process across all marketing, assist with forecasting, ensure financial planning cross teams, own the PR and PO processes, invoice payment coordination and the support of lead management activities across the function. In terms of planning, you will help ensure we have a robust plan in place that is joined up and can be implemented effectively. You will also ensure that all aspects of the relationship between marketing and its vendors are optimized, keeping a strong collaboration with sourcing, vendors and payment processing team. 

The role will provide great exposure to the work the entire Marketing team delivers, providing a fantastic foundation for someone to kick start the career in B2B Marketing.  

Responsibilities

Planning Support:

• Support planning operations for GTM such as plan information accuracy and plan tracking in different tools like excel, Workfront, Sharepoint and ensures the information is up to date 
• Operationalizes the GTM internal communication framework and creates different planning materials based on tracked information 
• Ensure accurate lead management process end-to-end: lead upload, lead progression tracking, and work with the lead management and strategy lead to make sure our leads are progressing in a consistent way through the funnel 

Marketing Finance Ops Support:

• Align with our marketing leads to manage their budget in our tracking tools. Collaborate to allocate funds efficiently & strategically, forecast, report, and support the payment process 
• Collaborate with the designated marketing team (platforms owners, project managers) for clarifications on engagement and implications 
• Oversee the Purchase Requisition (PR) and Purchase Order (PO) processes to ensure compliance with company policies and work with internal teams on timely completion of submissions, approvals, and completions, including payments  
• Provision spends to our FP&A team: tracking and reporting monthly payments 
• Work closely with procurement and finance teams to streamline workflows, proactive support and forecasting helping to avoid risks 
• Centralized Invoice, PO, PR processing per team and tech stack and support with the purchase request for the contract and budget allocation, and send to invoicing with approval 

Vendor Management:

• Oversee the completion of requirements for the contract sourcing process and ensure collaboration and coordination across the department 
• Ensure that the vendor details are consistently accurate for payment cycles 
• Collaborate with the sourcing team on onboarding, management, and offboarding vendors 

Qualifications we seek in you! 

Minimum Qualifications

• Expertise in budgeting, forecasting, and variance analysis 
• Exceptional organizational skills and a strong attention to detail 
• Proficient in Microsoft Office and project management software 
• Experience working with vendors and managing contracts, invoicing  

Preferred Qualifications/ Skills

• Knowledge of procurement processes and vendor management best practices 
• Hands on with process development process and 6Sigma training/certification is a plus  
• Detail-oriented and able to maintain accuracy while working on multiple projects simultaneously 

Why Join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.