Business Systems Analyst

Technical Business Analyst-Salesforce

Wilmington, Delaware-Hybrid

Monday to Friday 8:00 a.m. to 5:00 p.m.

Candidates for this position must be eligible to work in the United States without sponsorship.  Time on-site or time zone may be necessary based on business need. 

We are seeking a motivated and detail-oriented Business Analyst to join our Citizen IT team. This role will support the ongoing development, optimization, and maintenance of our Salesforce platform. The ideal candidate will work closely with stakeholders across departments to elicit requirements, analyze business processes, and help implement Salesforce solutions that drive efficiency and enhance user experience. The role requires strong problem-solving and analytical skills, research, facilitation, and ongoing collaboration with stakeholders.

Some of the things you will be doing:

• Collaborate with business users to elicit and document requirements for Salesforce enhancements and new features 
• Translate business needs into clear, actionable user stories for the development team 
• Participate in story grooming sessions and sprint planning as part of an Agile Scrum team 
• Support the configuration and customization of Salesforce workflows, reports, and dashboards
• Drive process improvement by analyzing current workflows and identifying areas for optimization 
• Provide end-user support and training on Salesforce functionality 
• Develop end-user training guides and documentation 
• Create dashboards and reports to support business decision-making 
• Analyze and troubleshoot user issues, developing user stories for enhancements as needed 
• Stay current with Salesforce best practices, new features, and platform updates 
• Conduct research and data analysis to support strategic decision-making
• Assist in testing and validating solutions to ensure they meet business requirements 
• What technical skills, experience and qualifications do I need?
• Provide end-user support and training on Salesforce functionality 
• Develop end-user training guides and documentation 
• Create dashboards and reports to support business decision-making 
• Analyze and troubleshoot user issues, developing user stories for enhancements as needed 
• Stay current with Salesforce best practices, new features, and platform updates 
• Conduct research and data analysis to support strategic decision-making
• Assist in testing and validating solutions to ensure they meet business requirements 
• What technical skills, experience and qualifications do I need?
• Bachelor’s degree 
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work collaboratively in a team environment and manage multiple priorities effectively
• Excellent communication and interpersonal skills, with the ability to effectively communicate with both technical and non-technical stakeholders.
• Familiarity with business process analysis, modeling, and optimization methodologies.
• Proficient in Excel
• Prior experience with Salesforce as a user or administrator a plus
• Prior experience in business analysis role a plus
• Familiarity with business process analysis, modeling, and optimization methodologies a plus
• Knowledge of Salesforce best practices, including workflows, approvals process, and automation tools a plus
• Experience with SQL/SOQL and relational databases a plus

#LI-HL1 #BusinessAnalyst #Hybrid #CSCCareers

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.