Global HR Service Delivery Specialist

Company Description

About The Firm

As a global law firm our work spans jurisdictions, cultures, and languages – and so do our people.

Our culture is collaborative and inclusive — where diverse perspectives are recognised and valued. Where performing to your highest ability, unlocks equal access to opportunities to learn, thrive and grow. 

We combine deep legal expertise and commercial intelligence to grow, transform, protect, and defend our clients' businesses, across every critical moment.

We operate in the sectors and regions that matter to our clients. With forward-thinking insights and innovative, tech-enabled solutions that combine deep knowledge of their sectors and markets.

You’ll build connections and work with colleagues as one global team. You’ll unlock opportunities for clients, across borders, cultures, legal and commercial disciplines.

Join us to work with colleagues as one global team – empowering each other to be exceptional and create advantage for our clients.

Job Description

The Role

The Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.

Key Responsibilities

The key responsibilities of the role include:

• General Workday support (Service, Updates & Change requests) for all the countries globally.
• Ensure all Workday tasks and events are resolved as per agreed timelines.
• Responsible for conducting Audit of Master Data Validation.
• Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox.
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries.
• Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams.
• Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint.
• Develop and update Quick Reference Guide (QRC) and for all roles in workday.
• Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
• Work on systems development/upgrade/enhancement projects as a team member.

Qualifications

Your Experience

The Successful Candidate Should Have:

Skills:

• Written and verbal communication skills detail-oriented, with strong analytical and problem-solving skills.
• Excellent English language skills.
• Excellent organisation, planning and time management.
• Excellent interpersonal and presentational.
• Responsible and takes ownership of projects while being inclusive and informative to team members.
• Strong attention to detail and ability to follow instructions with high degree of accuracy.
• Maintains high standard of data integrity at all times.
• Experience in HCM processes.

Experience:

• Minimum 3 years' operational support experience in HR tools (mandatory HR Workday).
• Familiarity with HR business processes and shared service model.
• Ability to work independently and with colleagues located in different geographies.
• Strong working knowledge of Microsoft Office: Excel, Access, Power Point and Word.

Qualifications:

• A bachelor's/master's degree from a reputed institute, preferably in the area of business management.
• Experience at a multinational organisation with exposure to non-Indian working environment is preferred.

How We Will Support You:

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

Additional Information

Equal Opportunities

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. 

Find out more about our inclusive culture here.

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