Customer Support Specialist (Mandarin & Malay Speaking)

About Us

LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region.

Your Mission

Be the voice of LittleLives for our Chinese and Malay-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services.

What You’Ll Do

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls
• Handle inquiries and issues related to our platform, working closely with internal teams to resolve them
• Maintain accurate records of customer interactions and feedback
• Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay
• Support onboarding of new users with product walkthroughs and training
• Collaborate with product and technical teams to report issues and suggest improvements
• Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)
• 2+ years of experience in customer support, preferably in SaaS, tech, or education
• Proficiency in Chinese and Malay (spoken and written) is a must
• Strong communication skills and a customer-first mindset
• Maintain accurate records of customer interactions and feedback
• Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay
• Support onboarding of new users with product walkthroughs and training
• Collaborate with product and technical teams to report issues and suggest improvements
• Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings)
• 2+ years of experience in customer support, preferably in SaaS, tech, or education
• Proficiency in Chinese and Malay (spoken and written) is a must
• Strong communication skills and a customer-first mindset

What We’Re Looking For

• Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus
• Comfortable working remotely and across time zones
• Strong organizational and problem-solving skills
• Able to work independently and as part of a diverse, multicultural team

Why Join Us

• Meaningful work supporting educators and children across Asia
• Dynamic, fast-paced startup culture with room for growth
• Remote-friendly, flexible work environment
• Competitive salary with performance-based bonuses