Customer Support Specialist

Company Description

About Us

At Swift 7 Consultants, we are committed to delivering excellence in every client interaction. Our firm specializes in providing strategic consulting solutions tailored to help businesses thrive in an evolving marketplace. With a focus on professionalism, integrity, and innovation, we foster a supportive work environment where our team members are valued and encouraged to grow.

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our growing team in Houston. The ideal candidate will be responsible for providing exceptional service to our clients, resolving inquiries efficiently, and maintaining our commitment to excellence. This role requires strong communication skills, attention to detail, and a passion for helping others succeed.

Responsibilities

• Deliver professional and timely responses to client inquiries via phone and email.
• Provide accurate information regarding company services, procedures, and policies.
• Collaborate with internal departments to ensure client satisfaction and service consistency.
• Maintain organized records of client interactions and follow up on pending requests.
• Identify potential areas for process improvement and contribute to a positive work culture.

Qualifications

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Professional demeanor and customer-oriented mindset.
• Proficiency in basic computer and office applications.

Additional Information

Benefits

• Competitive annual salary ($57,000 – $62,000).
• Professional growth and career advancement opportunities.
• Supportive and collaborative team environment.
• Comprehensive training and development programs.
• Paid time off and additional company benefits.