Sales Coordinator – Member Growth
BruntWork.com
Hybrid
Remote
Full Time
This is a remote position.
Schedule:- Mondays to Fridays, 9:00 AM – 5:00 PM (Sydney Time)
Reports to the Head of Member & Events Growth
About the Role:
We’re looking for a highly organised and proactive Sales Coordinator to provide essential administrative and operational support to the Member & Events Growth team.
This role serves as the backbone of the sales function, ensuring processes run smoothly and efficiently behind the scenes. You’ll be responsible for managing leads, maintaining CRM accuracy, preparing proposals, and supporting membership administration to help drive overall growth and revenue performance.
The ideal candidate is detail-oriented, process-driven, and tech-savvy, with excellent communication skills and the ability to engage confidently across multiple channels—including Slack, email, and phone. As many of our members work in creative industries, being personable and professional on the phone is key to building trust and connection.
Key Responsibilities:
- Lead & Sales Coordination
- Manage and prioritise incoming leads promptly and efficiently.
- Maintain accurate and up-to-date data in CRM systems (e.g., HubSpot).
- Coordinate and schedule prospective member tours and appointments.
- Prepare and issue membership proposals, quotes, and agreements.
- Support sales performance tracking, forecasting, and reporting.
- Assist with pipeline management and ongoing lead nurturing efforts.
- Membership Administration
- Process membership contract extensions, upgrades, and transfers.
- Support the onboarding and offboarding of members in collaboration with on-site teams.
- Maintain accurate member information and workspace listings in systems such as OfficeRnD.
- Assist with end-of-month reporting, rate adjustments, and membership documentation.
- Ensure data integrity, compliance, and consistency across systems.
- Communication & Coordination
- Handle general inquiries via Slack, email, and phone with professionalism and efficiency.
- Communicate confidently over the phone with members and prospects, providing a positive experience.
- Maintain clear and consistent communication between internal teams (Growth, Concierge, Finance, Marketing).
- Support internal reporting, updates, and documentation to ensure visibility and accountability.
- Operational & Revenue Support
- Contribute to revenue growth by ensuring accurate contract administration and identifying upsell opportunities.
- Support process improvements and suggest ways to enhance sales efficiency.
- Assist with the implementation and optimisation of workflow tools such as Asana.
- Help identify and deploy new systems or methods to improve reporting and sales tracking.
Requirements
- Strong communication skills—clear, professional, and confident, particularly on the phone.
- Excellent organisational and administrative skills with great attention to detail.
- Highly process-driven with a disciplined approach to task management.
- Tech-savvy and willing to learn tools like HubSpot, Asana, and OfficeRnD (experience preferred but not essential).
- Reliable, accountable, and motivated by clear KPIs and team goals.
- Adaptable and comfortable working in a fast-paced, dynamic environment.
- A proactive team player who enjoys long-term stability and continuous improvement.
- 2–4 years of experience in a sales support, coordination, or administrative role.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills.
- Experience in CRM management and reporting tools preferred.
- Previous exposure to membership-based, service-oriented, or creative industries is advantageous.
- Reliable, accountable, and motivated by clear KPIs and team goals.
- Adaptable and comfortable working in a fast-paced, dynamic environment.
- A proactive team player who enjoys long-term stability and continuous improvement.
- 2–4 years of experience in a sales support, coordination, or administrative role.
- Demonstrated ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills.
- Experience in CRM management and reporting tools preferred.
- Previous exposure to membership-based, service-oriented, or creative industries is advantageous.
Experience & Requirements
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
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