Administrative, Operations & Compliance Manager

BruntWork.com

Hybrid

Remote

Full Time

This is a remote position.

Manager of Administrative Operations & Compliance

Summary
We are seeking a highly experienced and strategic Manager of Administrative Operations & Compliance to build, lead, and optimize our License Registration function for our US-based operations. This is a crucial leadership role responsible for establishing all processes, quality assurance frameworks, and compliance protocols from the ground up. The successful candidate will own the end-to-end data integrity of a high-volume, regulatory-critical function and will be responsible for scaling the team from 5 to 10+ employees. This role requires a proven history of process optimization, risk management, and managerial excellence in a highly regulated environment.

Key Responsibilities
Strategic Process Ownership & Design:

Design, document, and implement the entire end-to-end workflow for all US license and permit registration activities, focusing on scalability and regulatory compliance
Identify, evaluate, and integrate technology solutions (e.g., automation tools, CRM modifications) to maximize efficiency and data integrity.
Define and track all operational Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Compliance & Quality Assurance (QA):

Establish a zero-defect Quality Assurance framework to ensure 100% accuracy in all regulatory filings, actively mitigating operational and compliance risk.
Serve as the primary point of contact for internal/external audits related to registration data and procedures, ensuring all documentation is audit-ready.

Team Leadership & Development:

Manage the full recruitment, training, and development life cycle for the administrative team, scaling the unit to meet operational demand (initially 5, growing to 10+).
Focus on developing a pipeline of future team leads and cultivating a culture of accuracy, accountability, and continuous improvement.

Stakeholder Management:

Act as the Strategic Partner to US-based senior management, providing regular performance reporting, forecasting capacity needs, and advising on regulatory challenges.
Manage the unit's operational budget and resource allocation.

Requirements

Required Qualifications

Experience: Minimum of 5-7 years of professional experience, including 3+ years in a formal managerial role overseeing a high-volume, regulated back-office, administrative, or compliance function (e.g., Shared Services, Banking Operations, or non-voice BPO).
Process Expertise: Proven track record in process mapping, documentation (SOPs), and large-scale optimization (e.g., experience with Lean, Six Sigma, or similar methodologies).
Technical Proficiency: Advanced command of CRM platforms (e.g., Salesforce, HubSpot), proficiency in data analysis/reporting tools, and experience with system integration or data migration projects.
Language & Location: Fluent English (written and spoken) is required.