Technical Support Engineer

In This Role, Your Responsibilities Will Be:

• Resolve technical issue for customers across all tires. 
• Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.
• Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
• Build team and customer technical proficiency 
• Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise. 
• Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Advocates for the customer experience within the company
• Provides customer experience improvement feedback to relevant functions.
• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. 
• Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction. 
• Enable customers to self-service
• Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology. 
• Enables customers to self-service by creating and editing Knowledge based articles. 
• Utilize previously acquired technical experience to become actively involved to resolve problems. 
• Resolves customer’s technical issue during installation, implementation, and/or maintenance of NI products and platforms.
• Responsible for researching, replicating, performing customer’s root cause analysis and providing solution to customers within SLA time frame.
• Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise. 
• Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Provides customer experience improvement feedback to relevant functions.
• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. 
• Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction. 
• Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology. 
• Enables customers to self-service by creating and editing Knowledge based articles. 
• Utilize previously acquired technical experience to become actively involved to resolve problems. 

Who You Are:

You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You keep in touch with customers. You have great listening skills.

 For This Role, You Will Need:

• Bachelor of Engineering or Computer Science required (Graduating student), preferred bachelor’s in electrical engineering, Mechanical Engineering, Computer Engineering, or Computer Science.
• Proficiency in one or more programming language is required. (LabVIEW experience is preferred)
• Availability to travel in Korea

 Our Culture & Commitment to You:

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Why Emerson

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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