Wholesale Customer Service Manager

Place Showroom, a leading women's wholesale apparel showroom, is looking for an experienced Customer Service Manager. This role will help lead the Customer Service Department , providing training, support, analysis and partnership. The main responsibility will be overseeing and developing the Account Customer Service Team which acts as a liaison between the sales team and the accounts we sell to. They will streamline communication, provide customer service, and ensure operational efficiencies. Further, this role will also work closely with assigned brands to ensure all needed information is received and all company requirements are closely adhered to. The Customer Service Manager may be required to attend a trade show or work a local or regional market/pop-up as needed.

Responsibilities

• Manage the Account Customer Service team to ensure systems are updated and orders are processed on time. Support the teams with problematic accounts, providing analysis and action plans, RA issues, new account processing, etc. Analyze and troubleshoot with cross functional teams to ensure smooth communications, decision-making and operations.
• Manage assigned set of brands, including open and close, order entry, system maintenance, status of orders etc.
• Help train new hires both within the department and in general within in the company, rolling out new processes and ensuring procedures are adhered to.
• Work closely with sales management and CSR director on escalation, analysis and feedback to help drive revenue for the company.
• Support tradeshow needs and customer service team during these peak business times.

Requirements

• 4+ years working in a wholesale customer service or operations role
• Strong time management skills
• Advanced proficiency in Excel
• Excellent written and verbal communication skills
• High degree of accuracy and organizational skills
• Ability to work well independently; displays dependability and reliability
• Proven ability to solve complex and multi-layer problems
• Display professionalism when dealing with individuals and teams at all levels in and outside the organization
• Proven ability to manage direct reports
• Must reside in the Los Angeles area, this role cannot be worked remotely