Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Provide exceptional Customer Service and uphold the company values with the community

Minimum Requirements

Matric
12-18 months face-to-face customer service experience
Drivers License

The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.

Competencies

• Self-driven  
• Basic computer literate (MS Office) 
• High energy levels 
• High attention to detail 
• Ability to think on your feet when resolving problems 
• Customer service centric 
• Sense of urgency 
• Professional 
• Analytical skills 
• Good communication skills 
• Good intrapersonal skills 
• Pick n Pay values and culture 
• Customer service ethos 
• Understanding of Pick n Pay’s business priorities
• Understanding of different store formats 
• Understanding of Pick n Pay values and expected performance standards 
• Understanding of organizational structures, business flows, where and how to source information 
• Code of Ethics 
• Gain understanding on the process of handling customer complaints via different mediums 
• Understand the SOP governing the public liability process 
• Basic knowledge on the SOP governing the food safety procedure 
• In-depth knowledge on the roles of the CSM in store and the community around the store 

Key Responsibilities

• Customer Service  
• Informal and formal feedback 

Customer Complain Chart 
 
Store Standards 
SOPs 
 
Communication 
Informal and formal feedback 
 
Training 
Customer Complaints Chart 
Store Audits 
 
Social Responsibility
Informal and formal feedback 
Local Newspaper 
 
Administration 
Informal and formal feedback 
 
Ad-hoc Projects 
Project Plans 
 
 

Closing date:03 November 2025

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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