Technical Support Specialist - Power Storage (Freelance)

Technical Support Specialist - Power Storage (Freelance)洛杉矶社招顾问互联网 / 电子 / 网游 - 销售职位描述Why join us: Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life. Founded in 2011, we are committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world. We've brought our products to 100+ countries and regions with more than 140 million users and a revenue of 2+ billion USD in 2022. Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, home security and other categories, bringing leading products with technological charm and 1400+ intellectual property rights to the market, to ensure that our products continue to be popular. Today, we have 4000+ employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East and the proportion of R&D personnel up to 50%. We are always looking for top talent like you to join us! For more information, please visit: https://us.anker.com/ Location: Ontario, CA Pay: $25/hr to $33/hr Job Overview: We are seeking a Technical Support Specialist with experience in electrical installation, solar or battery systems, and renewable energy solutions. This role supports Anker SOLIX’s installer network by providing remote troubleshooting, commissioning assistance, and resolving on-site technical issues. The role also handles pre-sale technical inquiries from homeowners, helping them select the right Anker SOLIX products and solutions. Key Responsibilities: - Provide technical support to partnered installers and electricians, including remote troubleshooting, software commissioning, and hardware setup guidance. - Respond to pre-sales inquiries from end users, offering product recommendations and explaining system compatibility and functionality. - Develop and maintain technical documentation, including installation and troubleshooting guides, training materials, and customer experience reports. - Gather and communicate customer and installer feedback to product and engineering teams to support continuous product improvement. - Identify recurring issues and contribute to the optimization of support processes and workflows.职位要求- 3+ years of experience in technical support, field service, pre-sales engineering, or energy storage solutions - Bilingual in English and Spanish is required. - Solid understanding of battery storage systems or residential energy solutions. - Ability to communicate complex technical concepts clearly to both technical and non-technical audiences. - Strong analytical thinking, troubleshooting ability, and customer-focused mindset. - Hands-on experience with electrical systems and energy-related software applications is a strong plus. - Comfortable wearing multiple hats in a fast-paced, startup environment, with a proactive mindset to take ownership and bring clarity to ambiguous situations. - Willingness to travel occasionally for on-site support, training, or other business-related needs.投递