IT Manager Europe

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Job Description:

What will you work on?
 

The ITS Field Support Manager – Europe will act as the regional owner of IT operations across all European locations. This role will lead a distributed team of ITS professionals who support local users and infrastructure, while aligning tightly with the global ITS strategy and standards established by head office in Canada. The successful candidate will be accountable for operational excellence, consistent service delivery, and fostering strong collaboration across regions to ensure Spin Master’s global technology ecosystem runs seamlessly.

How will you create impact?

Regional Leadership: Lead, coach, and develop the European Field Support team across multiple offices, ensuring a high-performance culture and exceptional end-user experience.

Operational Ownership: Serve as the primary point of accountability for all ITS operations, endpoint management, hardware standards, and IT issues within Europe.

Global Alignment: Work in lockstep with Canadian and global ITS leadership to execute global standards, processes, and projects—including Intune, AutoPilot, and Microsoft 365 initiatives.

Incident & Escalation Management: Oversee and resolve regional escalations, coordinating with the necessary teams to ensure timely closure.

Compliance & Security: Ensure all systems and endpoints adhere to global compliance, security, and governance policies.

Project Delivery: Manage regional deployments, hardware refreshes, site expansions, and technology rollouts, driving alignment with global modernization efforts.

• Continuous Improvement: Identify gaps, inefficiencies, and opportunities for process improvement across the European ITS landscape.
• How will you fit into the team?

This role is built for a hands-on technical expert ready to lead — someone who’s been in the trenches fixing, building, and supporting, and now wants to step into leadership without losing touch with the work. You’ll bring credibility through action, not title, owning the European region with confidence and transparency. In a fast-moving global environment where standards are defined centrally but executed locally, you’ll drive operational excellence, connect with people at every level, and make pragmatic, business-minded decisions. If you’re ready to grow, take accountability, and shape how technology works for the business, this is your next move.
What are your skills and experience?

• Post-secondary degree or diploma in Information Technology, Computer Science, or a related field.
• ITIL Foundation certification preferred; PMP, Prince2, or similar project experience is a bonus.
• Ongoing technical learning or certifications (Microsoft, Lenovo, or related) are valued — curiosity and continuous improvement matter more than letters.
• Proven expertise in Microsoft Intune, AutoPilot, and Windows 10/11 endpoint management.
• Strong grasp of Microsoft 365, Azure AD, and identity/access management.
• Experienced with ServiceNow or similar ITSM platforms.
• Solid understanding of network basics — VPN, Wi-Fi, LAN/WAN, and endpoint connectivity.
• Skilled in hardware lifecycle management, ideally with Lenovo devices.
• Working knowledge of E5 security, compliance, and conditional access.
• Proficient in Teams, SharePoint, and OneDrive administration.
• Comfortable using remote support tools (e.g., ConnectWise) for distributed environments.

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What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at JobsEU@spinmaster.com and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.