IT Manager - IT Systems Training and AI Integration - Manning - Information Technology Application
El Rio Health.com
Office
Tucson, AZ, 85701, USA
Full Time
Schedule: Varies
JOB PURPOSE: The IT Manager - IT Systems Training and AI Integration advances El Rio Health’s mission by leading the design, delivery, and continuous improvement of enterprise training programs and by driving the safe and effective integration of Artificial Intelligence (AI) tools into clinical and operational workflows. This role ensures that Epic training supports high-quality patient care and staff readiness, while also governing the adoption of Artificial Intelligence (AI)/Machine Learning (ML) applications to enhance decision support, documentation, and predictive analytics. Through strategic alignment, program management, and cross-functional collaboration, the Manager contributes to El Rio’s key results of providing a world-class experience, healthier patients and employees, and positive financial outcomes.
The primary goal of the El Rio Health IT Manager - IT Systems Training and Artificial Intelligence Integration is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:
1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result
Essential Job Functions:
Training & Education
• Leads design and execution of Epic training programs, including onboarding, optimization, and upgrades.
• Manages trainers and instructional designers, ensuring adult learning principles and best practices are applied.
• Partners with analysts and clinical leaders to ensure training aligns with workflows and supports safe patient care.
Artificial Intelligence Application Integration
• Evaluates and implements Artificial Integration/Machine Learning applications (e.g., predictive analytics, decision support, documentation automation).
• Collaborates with data scientists, informaticists, analysts and leadership to oversee solution deployment and monitoring.
• Develops governance for AI model use, bias monitoring, and compliance
Project & Program Management
• Oversees lifecycle of Epic training and AI initiatives using Agile/PMBOK methodologies.
• Maintains project plans, risk assessments, and executive reports.
• Manages vendor relationships related to Epic or AI projects.
Strategic Planning & Continuous Improvement
• Aligns Epic and AI strategies with enterprise goals.
• Monitors healthcare IT trends and regulatory changes.
• Recommends and implements process improvements to increase adoption, satisfaction, and outcomes.
• Demonstrates exceptional customer service, responding timely to requests and ensuring stability during go-lives or upgrades.
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards.
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between Information Technology and Clinical Operations.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Maintains compliance with policies, safety, and organizational standards.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
Other Duties and Responsibilities:
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio Health’s image with health agencies, professional associations, and the public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.
• Performs other duties as assigned.
This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. The essential job functions and responsibilities align with El Rio Health’s Cultural Beliefs:
Minimum Education and Experience:
• Bachelor’s Degree in Business, Management Information System, Computer Information Systems, Education or a related field from an accredited college or university.
• Five (5) years’ experience with EHR Training, development and support
• Three (3) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Five (5) years’ supervisory experience: preferably in health care environment.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
Preferred Education, Experience, Skills, Abilities:
• Master’s Degree in Business, Management Information System, Computer Information Systems, Education or a related field from an accredited college or university.
• Seven (7) years’ experience with EHR Training, development and support
• Five (5) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Seven (7) years’ supervisory experience: preferably in health care environment.
• Epic Certifications (Ambulatory, Patient Access, Training Environment Build)
Core Competencies:
• Critical Thinking
• Data Analysis
• Workflow Analysis
• Process Improvement
• Risk Analysis
• Technology Literacy
• Programming
• Foster Teamwork
• Leadership
• Conflict Resolution
• Stress Management/Composure
• Personnel Management
• Change Management
• Financial Management
• Project Management
Management Duties:
• Direct supervision of staff as assigned.
• Participates in recruiting, selecting, orienting and training staff as assigned.
• Schedules staff, conducts employee training, professional development and annual performance reviews as assigned.
• Accomplishes department objectives by planning and evaluating department activities and by managing staff.
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.
JOB PURPOSE: The IT Manager - IT Systems Training and AI Integration advances El Rio Health’s mission by leading the design, delivery, and continuous improvement of enterprise training programs and by driving the safe and effective integration of Artificial Intelligence (AI) tools into clinical and operational workflows. This role ensures that Epic training supports high-quality patient care and staff readiness, while also governing the adoption of Artificial Intelligence (AI)/Machine Learning (ML) applications to enhance decision support, documentation, and predictive analytics. Through strategic alignment, program management, and cross-functional collaboration, the Manager contributes to El Rio’s key results of providing a world-class experience, healthier patients and employees, and positive financial outcomes.
The primary goal of the El Rio Health IT Manager - IT Systems Training and Artificial Intelligence Integration is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.
The following functions and responsibilities will contribute to El Rio Health to achieve its KEY RESULTS:
1. World Class Experience for staff and patients
2. Healthier patients and employees
3. Positive Financial Result
Essential Job Functions:
Training & Education
• Leads design and execution of Epic training programs, including onboarding, optimization, and upgrades.
• Manages trainers and instructional designers, ensuring adult learning principles and best practices are applied.
• Partners with analysts and clinical leaders to ensure training aligns with workflows and supports safe patient care.
Artificial Intelligence Application Integration
• Evaluates and implements Artificial Integration/Machine Learning applications (e.g., predictive analytics, decision support, documentation automation).
• Collaborates with data scientists, informaticists, analysts and leadership to oversee solution deployment and monitoring.
• Develops governance for AI model use, bias monitoring, and compliance
Project & Program Management
• Oversees lifecycle of Epic training and AI initiatives using Agile/PMBOK methodologies.
• Maintains project plans, risk assessments, and executive reports.
• Manages vendor relationships related to Epic or AI projects.
Strategic Planning & Continuous Improvement
• Aligns Epic and AI strategies with enterprise goals.
• Monitors healthcare IT trends and regulatory changes.
• Recommends and implements process improvements to increase adoption, satisfaction, and outcomes.
• Demonstrates exceptional customer service, responding timely to requests and ensuring stability during go-lives or upgrades.
• Effectively interacts with department heads and other internal clients regarding the implementation of, and compliance with, changes to systems operational requirements and/or standards.
• Participates in the effective and efficient communication and distribution of information with organizational leadership and end-users that fosters and maintains an effective and collaborative understanding between Information Technology and Clinical Operations.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Maintains compliance with policies, safety, and organizational standards.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.
Other Duties and Responsibilities:
• In support of the Mission and Vision of El Rio Health, will at all times represent themselves as a professional role model of El Rio Health serving as a positive informational source for members of the community.
• Supports El Rio by participating in community events which promote good health, and which contribute to a broader awareness and understanding of El Rio Health and the many services provided to the community.
• Participates in all appropriate health care activities related to El Rio Health on a local, state, and national level to maintain and enhance El Rio Health’s image with health agencies, professional associations, and the public.
• Ensures and supports the cost-effective use of materials, supplies, and equipment by limiting waste of all organizational supplies and resources.
• Employees must maintain their skills proficiency with El Rio operating systems and/or software programs by adapting to changing requirements and successfully learning and demonstrating new skills in response to software, system, and program improvements or upgrades.
• Maintains a safe and health work environment by establishing and enforcing organization standards and by adhering to legal regulations.
• Performs other duties as assigned.
This job description has been reviewed to ensure that the minimum essential functions and basic duties have been included to successfully perform the duties, tasks, assignments, and responsibilities of this position. Additional functions, duties, tasks, or requirements may be assigned by supervisors as deemed appropriate to meet organizational operations. The essential job functions and responsibilities align with El Rio Health’s Cultural Beliefs:
Minimum Education and Experience:
• Bachelor’s Degree in Business, Management Information System, Computer Information Systems, Education or a related field from an accredited college or university.
• Five (5) years’ experience with EHR Training, development and support
• Three (3) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Five (5) years’ supervisory experience: preferably in health care environment.
If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.
Required Licenses, Certifications, and Registrations:
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.
Preferred Education, Experience, Skills, Abilities:
• Master’s Degree in Business, Management Information System, Computer Information Systems, Education or a related field from an accredited college or university.
• Seven (7) years’ experience with EHR Training, development and support
• Five (5) years’ experience working in a Healthcare environment with Electronic Health Records (EHR).
• Seven (7) years’ supervisory experience: preferably in health care environment.
• Epic Certifications (Ambulatory, Patient Access, Training Environment Build)
Core Competencies:
• Critical Thinking
• Data Analysis
• Workflow Analysis
• Process Improvement
• Risk Analysis
• Technology Literacy
• Programming
• Foster Teamwork
• Leadership
• Conflict Resolution
• Stress Management/Composure
• Personnel Management
• Change Management
• Financial Management
• Project Management
Management Duties:
• Direct supervision of staff as assigned.
• Participates in recruiting, selecting, orienting and training staff as assigned.
• Schedules staff, conducts employee training, professional development and annual performance reviews as assigned.
• Accomplishes department objectives by planning and evaluating department activities and by managing staff.
Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.
El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.
All employees are strongly recommended to obtain and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Subject to exemptions and accommodations when required by law. (Policy: Adm-016 & Adm-045).
All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.
El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.